check out the blog section on Comcastmustdie.com If you type up a complaint on there, even a couple sentences, plus your account number someone from comcast will call you ASAP. You get some executive escalation person who you start to work with. Not that service becomes better, we still have signal loss, but they actually call you back and seem to care about your business. She got us expedited service, actually the local tech manager left his office to get us up and running since the techs were all busy. Plus she threw in like 3 months worth of free cable for us.