Alternatives to Comcast

Re: Alternatives to Comcast

feeds@yuku.com (unkle greggo) — Fri, 15 Aug 2008 12:26:31 GMT

I bought HD service through Tine Warner and they charged me for it for four months before I got an HD compatible box.

Re: Alternatives to Comcast

feeds@yuku.com (CBRetriever) — Fri, 15 Aug 2008 11:42:21 GMT

I've had Comcast cable go out fairly often and the digital HD often flickers on and off

Re: Alternatives to Comcast

feeds@yuku.com (GrenadeJumper85) — Fri, 15 Aug 2008 11:38:22 GMT

No lies!!

Re: Alternatives to Comcast

feeds@yuku.com (GoodNeighborgirl) — Fri, 15 Aug 2008 11:35:23 GMT

LIES!

Re: Alternatives to Comcast

feeds@yuku.com (GrenadeJumper85) — Fri, 15 Aug 2008 11:03:24 GMT

I am surprised you guys are having so much trouble with Comcast! I have Comcast service (AT&T isn't available in my area) and I haven't had a single problem with it. The cable is awesome and the internet is super fast, and it never goes down. I love it.

Re: Alternatives to Comcast

feeds@yuku.com (TexasBlues) — Thu, 14 Aug 2008 21:37:58 GMT

Dish and Direct TV charge for techs to come out... at least ours are free.

Hmm.. that may be true, can't say that it isn't true - you know why? BECAUSE I'VE NEVER HAD TO HAVE DIRECTV COME OUT AND FIX ANYTHING.

Comcast, on the other hand, left my internet down for a fucking week - if I hadn't been able to skim off of a neighbor's unsecured wireless, I may have killed someone. Maybe you should spend more time fixing...

Re: Alternatives to Comcast

feeds@yuku.com (sadllama) — Thu, 14 Aug 2008 21:19:40 GMT

I've had the same problems with comcast as everyone else. Whenever I've called about a problem, they've given me the standard "oh, try unplugging the modem then plug it back in...oh, that didn't work, well we'll send someone in two weeks." Luckily the times I've had problems they fixed themselves before I had to wait two weeks.

It also took the fuckers two weeks to come and install the stuff to begin with because "they wouldn't have...

Re: Alternatives to Comcast

feeds@yuku.com (GrenadeJumper85) — Thu, 14 Aug 2008 21:11:04 GMT

I work for AT&T and our U-Verse is awesome! The only sucky thing about it is that it all comes through the phone line (your phone, tv, and internet) when there's an outage (and we have a lot of them on our network) you lose EVERYTHING. You won't have phone, you won't have TV, and you won't have internet!

Just a heads up if you do sign up for it, make sure make your appointment for a day where you can be at home the majority of the day because it takes 4-8 hours...

Re: Alternatives to Comcast

feeds@yuku.com (HugItOut) — Thu, 14 Aug 2008 19:17:58 GMT

Otch wrote:
Plus she threw in like 3 months worth of free cable for us.

Now THIS is the kind of thing that bullshit should be called on. They made a federal fucking case of it when I wanted credited for the interim time that my box wasn't working. We went back and forth on how long it wasn't working, until finally she looked in the notes and saw that I called the first day to report the box not working;...

Re: Alternatives to Comcast

feeds@yuku.com (Otch) — Thu, 14 Aug 2008 17:51:15 GMT

check out the blog section on Comcastmustdie.com If you type up a complaint on there, even a couple sentences, plus your account number someone from comcast will call you ASAP. You get some executive escalation person who you start to work with. Not that service becomes better, we still have signal loss, but they actually call you back and seem to care about your business. She got us expedited service, actually the local tech manager left his office to get us up and running since the techs...

Re: Alternatives to Comcast

feeds@yuku.com (merkyl) — Thu, 14 Aug 2008 17:26:33 GMT

OK, so on my way home I figure I'd give it one more try (I brought my modem with me) and get a new one. While I was waiting in line (1/2 hour) I noticed how scratched and beat up the one they gave me yesterday was. So I asked for an actual new one. She said they rarely get new ones, but I can pick from a selection. I picked the newest looking one and guess what, I get him and it fucking works. Guess they don't actually test these things when they are turned in, just shrink wrap them.

Re: Alternatives to Comcast

feeds@yuku.com (unkle greggo) — Thu, 14 Aug 2008 15:33:39 GMT

needsmorecowbell wrote:
I'm sorry you're having such a bad experience with Comcast. Not everyone is trained correctly, that is our biggest problem. I don't have any ideas where you guys are but if your internet and On Demand is spotty, chances are you have a signal problem that you need corrected. You'll need a tech to come out and fix it, but you have to realize how our scheduling works.

We only...

Re: Alternatives to Comcast

feeds@yuku.com (zippityboomboom) — Thu, 14 Aug 2008 15:26:50 GMT

My parents got no fewer than 5 crappy HD DVR replacements from Comcast. The one they have works -- for now.

My bill for last month went up by 3 dollars. I am not happy.

Re: Alternatives to Comcast

feeds@yuku.com (HugItOut) — Thu, 14 Aug 2008 15:13:28 GMT

needsmorecowbell wrote:
I also find it very hard to believe that a tech came out the same day to cancel. I'm fully aware of how our scheduling works and have NEVER seen that happen. Calling bullshit.

Call bullshit, what the hell do I care?

The issue was HD DVRs got totally fucking fried, and there was a severe shortage of them. I called every single day to see if there were new boxes available;...

Re: Alternatives to Comcast

feeds@yuku.com (Survivor Boy) — Thu, 14 Aug 2008 14:48:06 GMT

Umm fuck you Merkyl, I haven't had the internet AT ALL OR the olympics in High Def for this past WEEK.

Yeah...

Re: Alternatives to Comcast

feeds@yuku.com (HoodooRhythmDevil) — Thu, 14 Aug 2008 14:16:33 GMT

TC wrote:

DS51 wrote:
Go to Comcast.com. There should be contact info for the Senior VP of Customer Operations listed there for your area. When I sent an e-mail, I received a call back from someone 2 days later. She was very helpful & gave me her # to contact her directly with any problems in the future. Hope this helps.

How you gonna...

Re: Alternatives to Comcast

feeds@yuku.com (TC) — Thu, 14 Aug 2008 14:14:41 GMT

Fuck that noise. They should answer their motherfucking phone when you call.

Re: Alternatives to Comcast

feeds@yuku.com (DS51) — Thu, 14 Aug 2008 14:13:52 GMT

^ ^ ^
Um...some people do have friends & can use their computer...

Re: Alternatives to Comcast

feeds@yuku.com (TC) — Thu, 14 Aug 2008 14:08:56 GMT

DS51 wrote:
Go to Comcast.com. There should be contact info for the Senior VP of Customer Operations listed there for your area. When I sent an e-mail, I received a call back from someone 2 days later. She was very helpful & gave me her # to contact her directly with any problems in the future. Hope this helps.

How you gonna do that if you got not connection????

Re: Alternatives to Comcast

feeds@yuku.com (merkyl) — Thu, 14 Aug 2008 14:07:43 GMT

Thanks I'll try that. My outrage today was only tempered by my laziness.

Alternatives to Comcast

feeds@yuku.com (merkyl) — Thu, 14 Aug 2008 06:08:21 GMT

OK, I've just about had it with these fuckers. After internet issues for the last few weeks it finally went out yesterday. So after talking to the customer service morons (and going to the Comcast store to replace my modem) I was told they'd need to send a tech over. First available opening, next Tuesday. I expressed this was unacceptable but they didn't seem to care one bit. I ask for the contact number for the local tech personnel and was told that no one is allowed to...